Responsibilities:

• Handle customer inquiries and complaints via phone, email, and in-person.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Resolve customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Maintain supply chain management for the company.
• Follow up logistics for goods shipments.
• Communicate with suppliers and negotiate prices and orders.