1. Ensure the services are provided to the customers in accordance with the standards of the company.
2. Train and monitor the customer service staff.
3. Ensure the clients are provided with clear and detailed information.
4. Deal with the problems and complaints of clients.
5. Identify priority and solutions to complaints and problems facing the clients.
6. Conduct periodic questionnaire to determine the level of customer satisfaction and investigate any imbalance in the level of services provided to clients.
7. Do the necessary reports related to customer service department.