Your Role in Brief:
As a Customer Service Agent you’ll be the first point of contact for many of our potential clients. You’ll be the main guide for our services, providing recommendations as needed. You’ll work towards driving revenue-generating growth and retention. As well as increasing our client portfolio and managing the existing.
What you’ll do:
- Handle calls and chats, inbound and outbound.
- Explain company services in a structured and professional way and provide guidance for potential and existing clients.
- Persuade potential customers to purchase services by demonstrating how the services meet their needs.
- Respond to customer questions, and resolve customer complaints by investigating problems and providing solutions.
- Follow up with customer payments and adjust financial records as needed.
What you’ll gain:
- A challenging and rewarding work environment that encourages growth, continuous learning and Career development to create leaders at all levels and bring the best out of each other. Working in an ambitious, innovative tech driven company with Intelligent work-life balance policies.
What you’ll get:
- Company culture of constant experimentation, strong bias for moving fast, and obsession for mapping every detail.
- We pay for performance, and rapidly promote for superior ability. We also unhire mediocre performers decisively