معاينة

الراتب

—

مكان ونوع العمل

في الموقع / دوام كامل

الخبرة

3 سنوات

حالة الوظيفة

وظيفة نشطة

عن هذا الدور

Serve as the first point of contact for customers, delivering professional and timely support through phone, email, chat, or social media channels.
Respond to customer inquiries by providing accurate information about products, services, and company policies.
Handle customer complaints efficiently, identify appropriate solutions, and escalate complex issues when necessary.
Maintain detailed and accurate records of customer interactions using CRM systems.
Follow up with customers to ensure inquiries and issues are resolved to their satisfaction.
Collaborate with internal departments to ensure seamless resolution of customer requests.
Meet individual and team performance targets, including response time, resolution time, and customer satisfaction (CSAT).
Identify recurring customer concerns and provide feedback to management to improve products, services, and customer experience.
Ensure compliance with company policies, procedures, and quality standards.
Contribute to maintaining a positive customer experience and strengthening long-term customer relationships.