• Respond to customer inquiries about our services via phone, email, or social media. • Provide accurate information about company services and policies.
• Checking the pending requests for approval or rejection actions.
• Document customer interactions and maintaining accurate records in the customer service database.

• Provide feedback and suggestions to management for improving customer satisfaction.
• Collaborate with other teams, such as sales or technical support, to resolve customer issues.
• Company documentation works in word and excel.