Role Purpose:

The Customer Integration Engineer is responsible for supporting international clients and partners in integrating with the company’s systems, ensuring a smooth and reliable experience when connecting APIs or digital services. Since all customers are English-speaking, the candidate must have excellent English communication skills (written and spoken) to deliver high-quality support and build strong client relationships.

Key Responsibilities:

• Act as the primary technical contact for international customers during integration and API-related processes.

• Manage customer onboarding, including API setup and step-by-step guidance in English.

• Provide training sessions and clear explanations to clients on how to use integrations and digital products.

• Handle and resolve integration-related tickets via systems such as Zoho Desk or Jira, ensuring professional and accurate communication in English.

• Test, debug, and troubleshoot API issues using tools like Postman, Swagger, and cURL.

• Monitor integration performance to ensure service stability and data accuracy.

• Maintain and update API documentation and user guides in English.

• Collaborate with internal teams (Technical, Sales, Account Management) to ensure fast resolution of customer challenges.

• Follow up with clients after issue resolution to ensure satisfaction and gather feedback for improvement.