Summary:

We are seeking a professional and detail-oriented Customer Care Supervisor to oversee client communications and manage customer-related processes. This role involves responding to inquiries, maintaining customer accounts, coordinating with other departments, and ensuring a seamless customer experience. The ideal candidate will exhibit excellent communication skills, professionalism, and problem-solving abilities. Proficiency in English is essential.

Key Duties and Responsibilities:

1-Client Communication and Support:

• Respond promptly to client registrations, requests, and service-related issues received via the website and email.
• Address client questions regarding services in a professional and clear manner.
• Inform clients about registration details, including training dates, hotel reservations, taxi arrangements, and other relevant information.

2- Customer Account Management:

• Keep customer accounts updated by managing databases and documenting all inquiries, requests, resolutions, and follow-up tasks.
• Follow up on customer payments and coordinate with the accounting department to update financial records as necessary.
• Manage the process of registering the centre as a vendor in client systems.

3- Issue Resolution and Escalation:

• Escalate complex inquiries and requests to the appropriate departments when required.
• Handle customer complaints calmly and maintain professionalism at all times.

4- Collaboration and Coordination:

• Work closely with the accounting department to monitor customer credit status.
• Ensure seamless communication between departments to support customer satisfaction.