Responsibilities : 

*Handling customers complains in coordination with concerned parties.

*Arrange needed coordination process with STE to implement ADSL port reservations and cancelation.

*Coordinate with ISP specialist for any needed support.

*Arrange tasks requested from the upper management.

*Handling customers’ requests to upgrade and downgrade ADSL speed.

*Follow up activation process for New ADSL from STE part.

*Implementing installation action for ADSL on CRM application.

*Arrange direct visits to STE stations to contact responsible employees about ISP issues when needed.

*Arrange direct support to customers regarding any ADSL issue when needed.