معاينة

الراتب

1,000,000 - 1,500,000 ليرة سورية شهرياً

مكان ونوع العمل

في الموقع / دوام كامل

الخبرة

بدون خبرة

حالة الوظيفة

وظيفة نشطة

عن هذا الدور

Answer incoming customer calls, emails, and chat messages promptly and professionally.
Provide accurate information and guidance to customers regarding our products and services.
Assist customers in navigating our website, troubleshooting technical issues, and placing orders.
Investigate and resolve customer complaints or issues, escalating complex cases to the appropriate department if needed.
Maintain a high level of knowledge about company policies, procedures, and products to provide accurate and consistent information to customers.
Keep records of customer interactions, transactions, comments, and complaints in our CRM system.
Follow up with customers to ensure their inquiries or issues have been properly addressed and resolved.
Collaborate with team members and other departments to resolve customer concerns and improve customer experience.