• Visiting the potential projects to assess the requirements for cleaning (Working hours, staff, materials, machines, etc.)
• Developing a schedule for the cleaning staff for the projects.
• Implement work plans.
• Plan out work schedule for cleaners.
• Check cleaning equipment condition.
• Coach Service team.
• Facilitate effective communication and engagement at the workplace.
• Handle complaints and feedback from clients.
• Handle reassignment of tasks when needed.
• Identify training needs for all cleaning staff.
• Inspect work done by cleaners daily.
• Interact and build relationship with customers.
• Monitor and follow up on compliance with cleaning procedures, workplace safety and tender specifications.
• Monitor cleaning material stock level and re-order materials when needed.
• Provide help and guidance to immediate reports.
• Solve operational problems and make decisions.
• Submit daily cleanliness report.
• Supervise team of cleaners in their assigned task.
• Train cleaners and team leaders on service standards.