معاينة

الراتب

—

مكان ونوع العمل

في الموقع / دوام كامل

الخبرة

5 سنوات

حالة الوظيفة

وظيفة نشطة

عن هذا الدور

Supervise the daily operations of the live chat team, ensuring high-quality customer service.
Monitor and evaluate team performance through chat reviews and performance reports.
Develop and implement strategies to improve response times, service quality, and customer satisfaction in alignment with upper management’s vision.
Handle escalated customer complaints and coordinate with other departments for effective resolutions.
Ensure proper workload distribution and shift scheduling for optimal team performance.
Maintain detailed reports on chat metrics, team productivity, and customer feedback.
Create comprehensive reports analyzing team performance, customer trends, and operational challenges to support strategic decision-making.
Maintain detailed reports on chat metrics, team productivity, and customer feedback.
Implement and enforce company policies and chat support protocols.
Identify areas for process improvement and collaborate with management for implementation.
Organize regular training sessions to enhance team skills and service standards.
Act as the primary point of contact between the live chat team and upper management, ensuring the team’s efforts contribute to broader company objectives.
Foster a culture of continuous improvement, innovation, and efficiency within the team to support business growth.