Position Title: Business Analyst 

Department:

Product Management / Product Office

Reports To:

Product Owner

Role Purpose

The Business Analyst will work directly under the Product Owner to support the analysis, documentation, research, and continuous improvement of Alameensoft's / Amnivo / Tablies software products, including ERP, SaaS modules, CRM, POS/F&B, integrations, and related business applications.

This role is responsible for translating business needs, market requirements, customer feedback, and internal product direction into clear, structured product documentation such as PRDs, functional requirements, user stories, workflows, acceptance criteria, research summaries, and product analysis reports.

The role is not only about writing requirements. The Business Analyst must understand business processes, question unclear assumptions, analyze competitors, support product decisions, and ensure that development, UI/UX, QA, and stakeholders receive clear and complete product inputs.

Key Responsibilities

1. Product Requirement Documentation

Prepare clear and detailed product documentation under the guidance of the Product Owner, including:

• Product Requirement Documents / PRDs
• Functional requirement documents
• User stories and backlog items
• Acceptance criteria
• Business process flows
• Feature specifications
• Module documentation
• Change request analysis
• Edge cases and validation rules
• User roles and permissions requirements
• Reports, dashboards, and data requirements

The Business Analyst must ensure that requirements are complete, understandable, testable, and realistic before they are passed to design, development, or QA.

2. Product Analysis

Analyze existing and planned product features to identify:

• Missing functionality
• Process gaps
• User experience issues
• Business logic inconsistencies
• Dependencies between modules
• Integration points
• Data flow requirements
• Automation opportunities
• Possible conflicts with existing product behavior

The Business Analyst should not simply document what is requested. They must challenge unclear requirements, ask the right questions, and help the Product Owner improve the quality of product decisions.

3. Research and Market Analysis

Support the Product Owner with research related to:

• ERP market trends
• SaaS product trends
• Competitor analysis
• Industry-specific requirements
• Customer behavior and expectations
• Regional market needs
• New modules, features, and product opportunities

Research should be summarized in a practical way that helps the Product Owner make decisions, not as generic internet summaries.

4. Business Process Understanding

Study and document business processes across different domains, such as:

• CRM
• Sales
• Quotations
• Sales orders
• Invoicing
• Inventory
• Purchasing
• Accounting
• POS
• F&B operations
• HR
• Projects
• Helpdesk
• Document management
• Integrations
• Partner and customer workflows

The Business Analyst should be able to understand how real users work and convert that understanding into practical software requirements.

5. Backlog Support