1.    Operate & support all billing system modules and other integrated systems (i.e. CRM, Resource Management, Credit Control).
2.    Operate & support the ISP (Internet Service Provider) billing system modules.
3.    Modify configurations on billing system (CRM).
4.    Apply batch services activation/cancelation as per request from (CS, Marketing, Sales) departments.
5.    Apply corrective actions on billing system based on billing vs. OCS (online charging system) upon receiving discrepancies reports from MIS-Testing and Revenue Assurance.
6.    Solve customers' complaints received by Customer Service effectively and timely as per related policies and procedures.
7.    Provide Customer Service with complete and accurate feedback about the actions applied to solve the complaints.
8.    Keep records about the corrective and preventive actions applied to solve customers’ complaints.
9.    Develop SQL queries for requested billing reports (one time, ad-hoc & scheduled) related to Customer Service, Marketing, Sales and Finance departments.
10.    Ensure security of billing systems information (customer information, calls
11.    Perform all support requests related to billing on time and properly as per the associated policies.
12.    Create and maintain packages & procedures used by other parties as systems interface to access billing system.
13.    Perform requests received from other departments (Marketing, Sales, Customer Service, Finance) related to usual operation, data fixing and taking needed corrective actions.
14.    Prepare the monthly claims processes requested from sales department (SIM Stock requests issues).
15.    Generate SIM OSY input files upon procurement requests.
16.    Load SIM OSY output files into the billing system and ensure that new GSM numbers ranges are created and available.
17.    Ensure customer profile consistency between billing system and OCS by executing daily reconciliation processes, and take necessary corrective action when discrepancies are found.
18.    Check Section & Individual objectives on regular basis and effectively participate in achieving them to ensure successful contribution to company's goals and corporate objectives.
19.    Participate in conducting the OJT for new team members and promote a culture of knowledge transfer, cooperation and teamwork.
20.    Contribute to the continuous improvement of Syriatel Quality Management System.