1.    Conduct research and develop state of the art of Artificial Intelligence solutions.
2.    Conduct regular research related to ICT (Information & Communications Technology) domain and stay abreast with latest related technology, techniques and methods.
3.    Develop the model (product or service) resulted from Research function of R&D process.
4.    Develop a broad spectrum of applications of new technologies standards relevant to ICT.
5.    Enhance the model (product or service) resulted from R&D process as per request.
6.    Use network data to propose optimal Data Science solutions.
7.    Develop data analytics enterprise solutions for Syriatel using Artificial Intelligence relevant tools.
8.    Seek new Machine Learning algorithms for human-aware AI.
9.    Participate in enhancing the perceptual capabilities of AI R&D systems.
10.    Support the evaluation of new ICT technologies through standards and benchmarks aligned with Syriatel corporate objectives.
11.    Contribute in advancing data-focused methodologies for knowledge discovery.
12.    Develop open-source software libraries and toolkits.
13.    Collaborate and contribute to maintain Syriatel enterprise pool of ideas.
14.    Explore and examine the collected data and exclude irrelevant information.
15.    Check Section & Individual objectives on regular basis and effectively participate in achieving them to ensure successful contribution to company's goals and corporate objectives.
16.    Participate in conducting the OJT for new team members and promote a culture of knowledge transfer, cooperation and teamwork.
17.    Contribute to the continuous improvement of Syriatel Quality Management System.       

1.    Ensure that all mediated files are successfully received by rating engine and within their sequence number without any missing files.
2.    Track all files missing or delayed from mediation.
3.    Ensure that all the received files are successfully processed and rated as per relevant KPIs.
4.    Check suspended calls, rerate them, and resolve suspension reasons on a daily basis.
5.    Perform the necessary tests and configuration, related to new rate plans and new CDR sources and report results to direct line of authority.
6.    Perform the necessary setup on the production environment of new rate plans for new services, short-codes, products and installation of new CDR files.
7.    Administer, monitor, and handle all billing operation tasks (Rating, invoicing, bill production and financial postings) by:
7.1    Ensuring that rental process runs correctly and on time on each bill cycle.
7.2    Ensuring that all subscribers are accurately billed and all invoices are generated on time.
8.    Prepare billing systems for closing the monthly bill cycles and open new bill cycle and monitor these processes.
9.    Develop SQL queries for billing requested reports and update and fix data held on the billing system.
10.    Develop UNIX scripts to automate and facilitate billing operations.
11.    Solve customers' complaints received by Customer Service effectively and timely as per related policies and procedures.
12.    Provide Customer Service with complete and accurate feedback about the actions applied to solve the complaints.