The Airport Hotel Manager ensures the efficient, safe, and guest-focused operation of all airport hotel facilities, including transit hotels, sleep pods, and crew accommodation. The role oversees front-of-house, housekeeping, and facility functions to deliver exceptional service quality, operational efficiency, and revenue performance while ensuring compliance with airport security, health, and hospitality standards.
- Oversee daily operations of the airport hotel to ensure smooth guest check-in, check-out, and overall service delivery.
- Lead front-office, housekeeping, and maintenance teams, ensuring productivity, service quality, and adherence to SOPs.
- Monitor occupancy, room turnover, and revenue performance to meet financial and operational targets.
- Implement guest-service excellence programs to maintain high satisfaction and repeat patronage among passengers, airline crew, and VIP guests.
- Coordinate with airport authorities and security to ensure compliance with access, safety, and emergency procedures.
- Ensure proper maintenance and readiness of all rooms, facilities, and equipment through preventive maintenance schedules.
- Manage supplier and service-provider contracts, ensuring cost efficiency and consistent service quality.
- Handle guest feedback, incidents, and complaints promptly, ensuring resolution and service recovery.
- Train and develop hotel staff to uphold hospitality standards, safety practices, and brand expectations.
- Prepare daily operational and financial reports for management review, highlighting performance metrics and improvement actions.