The Airport Concession and Retail Manager ensures the effective management and performance of all airport retail, food & beverage, and commercial concession operations. The role is responsible for maximizing non-aeronautical revenue, ensuring operational excellence, maintaining brand standards, and delivering an exceptional passenger shopping experience while ensuring full compliance with airport commercial policies and regulatory frameworks.
- Oversee daily operations of retail and concession outlets to ensure smooth functioning, consistent service quality, and adherence to airport standards.
- Monitor commercial performance metrics such as sales per square meter, customer satisfaction, and tenant compliance to maximize revenue.
- Coordinate with concessionaires and retail partners to ensure proper implementation of visual merchandising, pricing, and promotional activities.
- Manage lease agreements and tenancy administration, ensuring compliance with contract terms, financial obligations, and renewal processes.
- Collaborate with the Terminal Operations and Facilities teams to maintain concession area readiness, cleanliness, and operational efficiency.
- Conduct regular audits and inspections of retail and F&B outlets to ensure brand quality, hygiene, and safety standards are consistently met.
- Identify and evaluate new commercial opportunities to optimize retail mix, enhance passenger spending, and improve the overall customer experience.
- Support the planning and allocation of commercial space by coordinating with design, engineering, and business development teams.
- Develop and implement marketing and retail activation programs in collaboration with tenants to drive sales and enhance passenger engagement.
- Prepare regular performance and revenue reports, providing analysis and recommendations for continuous improvement in concession operations.