1. Secretarial & Administrative Duties

• Manage daily office operations, filing systems, and documentation.

• Answer and direct phone calls; handle email correspondence professionally.

• Schedule meetings, prepare agendas, and assist with internal communication.

• Draft letters, memos, and reports as needed.

• Maintain office supplies inventory and oversee basic office management tasks.

2. Procurement Support

• Receive purchase requests from departments and prepare purchase orders.

• Contact suppliers to request quotations, compare prices, and negotiate when needed.

• Maintain an updated database of approved suppliers and pricing.

• Track procurement cycles from request to delivery, ensuring timely execution.

3. Logistics & Shipment Follow-Up

• Coordinate with logistics partners and shipping companies regarding the status of shipments.

• Monitor and track shipments to ensure adherence to deadlines.

• Support in preparing shipping documents, customs paperwork, and delivery schedules.

• Communicate delays, risks, or issues to management and propose solutions.

4. Client Follow-Up & Communication

• Maintain regular communication with clients regarding orders, deliveries, and inquiries.

• Ensure clients receive timely updates on shipment status and delivery timelines.

• Record and report client feedback and escalate issues when necessary.

• Build strong, professional relationships to support customer satisfaction.